Administrative Assistant (Keena Kitchens & Bathroom Showroom/Office)

We’re seeking a proactive Administrative Assistant to join our team in the kitchen and bathroom office and showroom. This role combines receptionist duties with administrative support, supplier coordination, and client consultation. You’ll use AI tools to streamline processes, handle inquiries, and support project deliveries.

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### Key Responsibilities

- Answer phones and manage inbound inquiries

- Route calls, take messages, and provide helpful information about products and services

- Schedule showroom visits and follow-up with potential clients

- Email management and correspondence

- Respond promptly to customer inquiries

- Coordinate internal communications with suppliers, installers, and project managers

- Material sourcing and purchasing

- Place orders for materials, fixtures, and samples

- Client consulting and showroom support

- Greet visitors, understand client needs, and provide support

- Administrative support

- Maintain organized records, invoices, and project documentation

- Assist with calendar management, reminders, and task prioritization

- AI-enabled workflow

- Leverage AI tools for data entry, customer responses, and scheduling

- Ensure data accuracy and confidentiality when using AI-assisted processes

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### What We’re Looking For

- Experience in relevant areas: prior work in a showroom, administrative roles, or customer-facing positions within similar industries

- Tech proficiency: comfortable using email, calendar tools, and AI-powered applications to enhance productivity

- Strong communication skills: clear, courteous, and professional in person, on the phone, and in writing

- Organizational ability: detail-oriented with the ability to manage multiple tasks and meet deadlines

- Team player: collaborative mindset and willingness to support colleagues and sales staff

Experience with Xero and AI is our main requirement.

OK this is me talking now the rest is obviously AI - no one talks like that - anyway ideally we are after someone who would like to be in charge of our social pages as well would be great. Must be well presented and interested in interior design colours/ styling etc etc - we are looking for someone who is very positive and bubbly with a happy go lucky vibe/ personality. We’d really love some help integrating AI into our business and experience with XERO is preferred. Great working environment (team of 18) be part of out 43year old local family owned and operated company - we would love for you to call in and see us at 30 acacia ave Port Macquarie and drop off your resume in person - but understand if that is not possible - in person or zoom applications will def be given preference. Now back to the AI with some more jibber. Please feel free to call in and ask for Chris or Laura. Or call the office 65810433 to make a time for an interview.

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### Requirements

- Demonstrated experience in administrative support, customer service, or ordered materials coordination (preferred)

- Ability to learn and effectively use AI tools for tasks such as drafting emails, scheduling, and data entry

- Right to work in the country of the role (as applicable)

- Availability to work during showroom hours (including occasional weekends if required)

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### What We Offer

- Competitive salary and benefits

- Training on showroom processes

- Friendly, collaborative work environment with opportunities for growth

- Staff discounts on kitchen and bathroom products

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### How to Apply

Please send your CV and a brief cover letter outlining:

- Your relevant experience (administrative, customer service, procurement)

- Examples of how you’ve used AI tools to improve efficiency

- Why you’re excited about working in a kitchen and bathroom showroom

Email applications to: lau••@keenakitchens.com.au

Subject: Administrative Assistant – Showroom

We look forward to hearing from you!